Donezo Inbox billing promises

What do we promise about billing?

• The 21-day trial never asks for a card. When the trial ends nothing is charged, because there is no card to charge. You stay on Free until you choose Pro yourself.
• We charge only when you subscribe. No automatic upgrade, no tier added for you, no price change without your say. The only thing that ever starts a charge is you pressing Upgrade or Keep Pro and paying on Polar's checkout page.
• Cancel in two taps. Settings, then Plan, then Cancel subscription, then confirm. The confirmation names the exact date Pro ends. There is no survey, no call, no "are you sure?" chain and no discount to talk you out of it. You keep Pro until that date and are not charged again.
• Seats and plans never change on their own. Adding a seat or moving to a bigger plan always stops on a confirmation that shows the new price first. A teammate joining never buys a seat: if there is no free seat the invite is refused and nothing is charged.
• A refund is one button, for 30 days, no questions asked. Within 30 days of any charge, Settings, then Plan, then Request a refund. You do not have to say why. We record it, email the owner, and tell you what happens next. We answer within 2 working days. After 30 days you can still write to us and we will read it, but it is not guaranteed.
• Pro renews once a year, and you can see when. Pro is a yearly plan. The renewal date is on the Plan page the whole time, and we email you 7 days before it renews, with the date and the amount. Cancel before that date and you are not charged again. Polar emails a receipt for every charge, and your card details stay with Polar.

How do I cancel?

Open Settings, then Plan, and press Cancel subscription. A box names the exact date Pro ends and asks you to confirm. That is the second tap. It does not ask why, does not offer a discount, and does not send you to a form or a phone call.

You keep Pro until that date and are not charged again. Until the date you can press Keep my subscription in the same place to undo it. Cancelling does not delete anything: you go back to Free with your first inbox, and your settings, rules and snippets stay.

Does the free trial need a card?

No. The 21-day trial starts when you first sign in and nothing is asked of you. We have no card to charge, so when it ends you are on Free. The app shows a note in the last three days and again after it ends, and says in both that nothing was charged. A card is only ever entered on Polar's checkout page, and only if you choose to subscribe.

Can seats or plans be added without my say-so?

No. There is one personal plan, so there is no tier to move you up to. A team plan's seats can only go up when an owner or admin presses Add seats and confirms a box that shows the new price first. A teammate who joins or is invited does not buy a seat: when the seats are full the invite is refused and nothing is charged.

How do I get a refund?

Within 30 days of a charge, open Settings, then Plan, and press Request a refund. It records the request, emails the owner of this service, and shows you what happens next. We answer within 2 working days. If it is approved, Polar returns the money to the card you paid with. Asking does not cancel your plan; cancel separately if you want to stop renewal.

After 30 days you can still write to ankur@kmfv.cc and we will read it, but a refund is then our decision and not a promise. The 30 days run from your most recent charge, so a yearly renewal gets the same window as the first payment.

What do these promises not cover?

• Pro is a yearly plan ($29/year) and renews once a year until you cancel. Cancel before the renewal date shown on the Plan page and you are not charged again.
• Payments are processed by Polar, which sends the receipt. Taxes and your bank's own timing are theirs, not ours.
• A refund is approved by a person, not by software. The window is when you may ask, and a request inside it is always read.

Questions