Support

What should I put in the message?

• The email address you signed in with.
• Where it happened: the website, the Mac app, the iPhone app or the Chrome extension.
• What you did, what you expected and what happened instead. A screenshot or a short screen recording helps most.
• For billing, the date of the charge. Never send a card number; nobody here needs it.

If something looks wrong in your mail, do not send the mail itself unless asked. A description of what you see is usually enough.

What can I do without writing in?

• Cancel: Settings, then Plan, then Cancel subscription. Two taps. What we promise about billing.
• Ask for a refund: within 30 days of a charge, Settings, then Plan, then Request a refund. We answer within 2 working days.
• Delete your data: Settings, then Accounts, then Delete my data. You can also revoke access at myaccount.google.com/permissions.
• See what is stored: what we keep, and for how long.
• Check if the service is up: system status.
• Learn a feature: the how-to guides, or press ⌘K in the app and type what you want to do.

How do I report a security problem?

Write to security@donezoinbox.com with what you found and how to reproduce it. See security for what we store and how it is protected.

Questions